• 1. How do I order?
• 2. Is there a minimum order?
• 3. How long will my order take?
• 4. How much is it to set up my logo?
• 5. Will I receive a sample?
• 6. Can I collect my goods from you?
• 7. Postage and packing costs?
• 8. How do I pay?
• 9. Will my payment online be secure?
• 10. How do I send you my logo?
• 11. Can i supply my own garments?
• 12. What are your return policies?
• 13. My garments dont fit! What happens now?
• 14. Can I track my order?
• 15. Washing instructions
• 16. Bulk discounts
• 17. What colour embroidery and printing can I have?
• 18. What does one free embroidery or print on each garment include?
• 19. Logo sizing
• 20. Can I add to my order?

1. How do I order?
Choose your required garments, selecting your colour and size. Add to your cart.
Add any extra embroidery or prints you require aswell as any important information regarding your order.
You can then checkout and complete your order.
If you have new artwork please upload your images by clicking on the link underneath your order number, making sure you input your order number in the field area.
Upon placing your order we will contact you before we go ahead with any embroidery or printing work.

2. Is there a minimum order?
No, there is no minimum order however we do offer discounts on bulk orders.

3. How long will my order take?
Delivery times for embroidery and custom designs will be up to 10 working days from approval of artwork.
Orders can be completed sooner depending on our orders during busy times
Small printing one offs i.e. personalised gift aprons, name & number prints normally have 48 hr turnarounds
Call us on 02920 224880 if you need your garments quickly!!

4. How much is it to set up my logo?
All new designs that are additional have to be digitised for embroidery will be charged at a one off payment of £20.00
You will then own your new digitised design.

5. Will I receive a sample?
Yes, every new design will be sampled and can be sent to you via email.
Alternatively if you wish to have a physical sample then we can send one out to you in the post. 

6. Can I collect my goods from you?
Yes, you can collect your order once completed here at Cardiff Embroidery.
Our opening hours are Mon-Fri 9am - 5pm.

7. Postage and packing costs?
There is free delivery for all orders over £150.
Orders below £150 is charged at £9.00 (inc VAT) for a next day courier service which will need to be signed for.
Saturday delivery is available at £20.00

8. How do I pay?
We accept all the major credit and debit cards.
Payment can also be taken via Paypal, Sage Pay.

9. Will my payment online be secure?
Yes, all payments will be on a secured 128 bit encrypted checkout page.

10. How do I send you my logo?
You can send your logo to us via email, sales@cardiffembroidery.co.uk
Alternatively you can send any headed paper through the post.
We require new designs in any of these formats - jpg, bmp, gif, png, cdr, pdf, eps.
We must stress that we need high resolution images and artwork to reproduce the best results.
Hand drawn pictures on beer mats is a no no!

11. Can I supply my own garments?
Yes, you can supply your own garments, however embroidery and printing is charged at a higher rate compared to garments supplied by us.

12. What are your return policies?
We treat every order with the utmost care but on the odd occasion mistakes can be made. If it is found to be our fault we will offer a solution for you. Queries must be made within 7 days of delivery. 

13. My garments dont fit! What happens now?
All garment sizing stated on the website are approximates and for general guidance purposes only.
Please when selecting your garments ensure you select the correct size as we cannot take responsibility on wrong sizes ordered. 

14. Can I track my order?
Yes, once you checkout new customers will be asked to create an account where you will be able to track your orders online.

15. Washing instructions
We advise you to stick to the washing guidlines stated on your garment for best results.
If washing garments that have had Flex Heatpress of Transfer Paper print do not wash above 40deg C.
Do not tumble dry garments.
Do not iron directly over any kind of print.
We cannot be responsible for damaged garments washed incorrectly.

16. Bulk discounts
We can offer great discounts on bulk orders. See our pricing structures

17. What colour embroidery and printing can I have?
We have a wide range of colour threads that we constantly use. Normally a few shades within each colour. We cannot supply any exact pantone shades although we always do our best to match up as close as possible.
For our range of Flex Heatpress we can only print using the colours that are shown on our printing page. Again pantone colours cannot be used but again will be matched as close as possible. 

18. What does one free embroidery or print on each garment include?
This only applies to garments supplied by us.
The one free embroidery offer will be a logo no more than a 10,000 stitch design and will be no bigger than 9cm x 9cm which is the normal size of a left as worn design.
The one free print offer will be a one colour design again based on the left as worn design size.
Please call us on 02920 224880 if you need anything other than this.

19. Logo sizing
A left as worn embroidery design will normally be no larger then 9cm x 9cm. This size will also be based for sleeve designs and back of neck designs.
A large embroidered logo has a maximum width of 30cm.
Flex Heatpress prints will be a maximum of 12" x 12"
All Transfer papers have a maximum size within an A4 paper size.
Each order will be looked at by our design team and we will advise on all designs with you for the best fit.

20. Can I add to my order?
Yes, you can add to your order as long as we havnt started production.
Please call us immediately if you have any additions where we will always do our best to help you.